Service Agreement

Last updated: November 6, 2023


These Terms of Use govern your access to and use of Defect Maestro’s services. By accessing or using the application, you agree to be bound by these terms.

Use of Services

The services provided by Defect Maestro are for professional use only, specifically designed for medical device manufacturing companies to analyze complaint data.

User Accounts

Users are responsible for maintaining the confidentiality of account information, including passwords, and for all activities that occur under their account.

Prohibited Activities

Users are prohibited from engaging in activities that disrupt the services, violate intellectual property rights, or contravene applicable laws and regulations.

Intellectual Property

Defect Maestro and its original content, features, and functionality are and will remain the exclusive property of Defect Maestro and its licensors.

User Contributions

Users may post, submit, publish, display, or transmit content to or through the app, provided they have all necessary rights to such content.


We may terminate or suspend access to our service immediately, without prior notice or liability, for any reason whatsoever, including breach of Terms of Use.


You agree to defend, indemnify, and hold harmless Defect Maestro and its licensee and licensors, and their employees, contractors, agents, officers, and directors from any claims or damages arising out of your breach of these Terms.

Limitation of Liability

In no event shall Defect Maestro, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages resulting from your use of our services.


Your use of the service is at your sole risk. The service is provided on an ’AS IS’ and ’AS AVAILABLE’ basis without warranties of any kind.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the jurisdiction where Defect Maestro is established, without regard to its conflict of law provisions.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.

Contact Us

If you have any questions about these Terms of Use, please contact us through the contact methods provided in the application.