End-to-End Complaint Handling Expert
All-in-one solution that transforms customer complaints into actionable insights and swift resolutions.. Join us today!
Main Features
Welcome to Defect Maestro where you can analyze your defects and complaints in one place. Precision, Compliance, and Cost Efficiency for market surveillance data.
Integrated Complaint Intake
Centralize and streamline complaint intake across multiple channels for efficient management and immediate action.
AI-Enhanced Evaluation and Investigation
Employ AI technologies to evaluate, classify, and investigate complaints, enhancing accuracy and reducing time.
Collaborative Platform
Facilitate collaboration across teams with a platform designed for seamless communication and efficient resolution of complaints.
Audit Trail and Compliance Reporting
Ensure compliance with regulatory standards through detailed audit trails and streamlined reporting processes.
Real-Time Monitoring & Dashboards
Access real-time data and insights through customizable dashboards, enabling proactive decision-making and trend analysis for comprehensive oversight.
Multilingual Support
Break language barriers with comprehensive multilingual support, ensuring global coverage and accessibility.
We are ready to help
See how our platform can help you with your market surveillance data.
Streamlined Complaint Management
Our E2E Complaint Handling product transforms the complexity of complaint management into a streamlined process. With our AI-driven system, we ensure every complaint is captured, evaluated, and resolved efficiently, ensuring no detail is overlooked. This approach not only saves time but significantly reduces the risk of human error, making sure every complaint is handled with the precision it deserves.
Efficient Complaint Intake and Tracking
AI-Enhanced Evaluation for Accuracy
Seamless Team Collaboration Across Departments
Advanced Analytics for Proactive Decisions
Leverage the power of AI to uncover insights hidden in your data. Our E2E Complaint Handling product includes advanced analytics that predict potential issues before they escalate, allowing for proactive measures. This insight-driven approach enables continuous improvement and innovation, ensuring your products meet and exceed quality standards.
Predictive Trend Analysis
Customizable Dashboards for Real-time Monitoring
Data-Driven Continuous Improvement
Regulatory Compliance with Ease
Staying ahead of regulatory requirements is effortless with our solution. Designed with compliance in mind, our E2E Complaint Handling system simplifies the process of meeting stringent standards. From automated reporting to ensuring accurate documentation, we help you maintain compliance, safeguarding your reputation and customer trust.
Automated Regulatory Reporting
Audit-ready Documentation at Your Fingertips
Compliance Monitoring and Alerts
Medical DeviceComplaintsHandling
Analyze your complaints in a few easy steps. Here's how it works:
Complaint Intake & Classification
Begin by logging complaints into our system, either manually through forms or automatically via integration with CRM tools like Salesforce. Our AI then classifies these complaints based on severity, type, and compliance requirements, ensuring each is routed correctly for further action.
Automated AI Evaluation
Utilize our AI-powered InsightCore to evaluate and analyze each complaint. The system automatically assesses the risk, priority, and necessary regulatory considerations, streamlining the decision-making process for what actions to take next, whether it’s investigation, CAPA initiation, or closure.
Collaborative Investigation & Resolution
Teams across your organization, from R&D to post-market surveillance, work together within our platform to investigate and resolve complaints. Our system facilitates seamless collaboration and information sharing, ensuring comprehensive investigation and effective resolution strategies.
Actionable Reporting & Compliance Documentation
Generate detailed reports and documentation for internal and regulatory use with just a few clicks. Our system ensures all necessary information is captured and organized, making regulatory reporting and audit preparation straightforward and stress-free.
Continuous Improvement & Monitoring
Benefit from ongoing monitoring and analysis of complaint data to identify trends, prevent issues, and drive product improvement. Our dashboards offer real-time insights and predictive analytics, enabling proactive management of product quality and customer satisfaction.
Flexible Plans
We offer custom plans for all business sizes. Reduce your complaint management and post market surveillance time by 56% and improve data quality by 73%. Return on investment is quick.
Free
$0/month
Small businesses just starting with complaint management. And want to try out the platform
1 Workspace & up to 3 Users
Up to 500 complaint records
Basic AI analysis
Access to the standard workflow
Dashboard with default graphs and trends
Email support
Professional
Contact us for pricing
Mid-sized manufacturers or companies looking to integrate complaint analysis more deeply into their operations
Unlimited Workspaces & Users
Up to 5,000 complaint records per month
Preferred pricing for records above 5,000
Advanced AI analysis with validation
Enhanced dashboard features and custom graph creation
Integration with other systems (e.g. ERP, CRM)
Basic workspace settings customization
Role-based access control and user management
Priority email and chat support
Enterprise
Custom pricing based on requirements
Large manufacturers or companies that want a fully tailored solution with dedicated support
Unlimited Workspaces & Users
Unlimited complaint records
Advanced AI analysis with validation
Custom Workflows
Fully customizable dashboard with trend notifications
Integration with other systems (e.g. ERP, CRM)
Full customization of project settings and quality parameters
Role-based access control and user management
Dedicated account manager and 24/7 support
Training sessions for teams
Advanced Data Security
Enterprise account controls
Manage your team's access to data with administrator controls. Advanced privacy and security tools, plus Advanced Protection Program for enterprise accounts with over 100 seats at no extra cost, will keep your business safe.
AI data and privacy preferences
Defect Maestro doesn't train the core AI model using your content. Our AI privacy control policy contains training algorithms within your organization account and is not shared with any third party.
Industry Insights
Dive into our discussions on AI in medical complaints analysis, compliance best practices, and healthcare innovation. Discover how technology is revolutionizing post-market surveillance and enhancing product quality in the healthcare industry.
Ready to improve your complaint analysis?
We promise to simplify your post-market surveillance, bring your teams together, and ensure efficient, compliant, and high quality complaints analysis.