Take a Tour of Our Platform
Discover how Defect Maestro software automates your complaint handling and improves your data quality
Demo Library
Defect Maestro offers core features in complaint management and teaches you how to leverage those features to enhance your operational efficiency and improve your data quality. Request a demo
List of Complaint
View pending complaints awaiting action, complaints in progress, and processed complaints that no longer require action. Utilize advanced filters to view all complaints, assigned complaints, or filter by deadline status such as overdue, on time, or at-risk.
Create Complaint
Master complaint management with our easy-to-use, FDA-compliant form. Effortlessly integrate with CRM tools such as Salesforce, and include customer contact information for updates. Simplify your process while ensuring compliance and keeping your customers informed.
Complaint Intake
Access detailed complaint data along with AI-generated evaluations to enhance decision-making. Facilitate collaboration by involving core team members, organizational followers, and customers interested in updates. View comprehensive documentation of all event logs, comments, and files.
Evaluate Complaint
Review AI-generated insights including classification, risk level, and harm detection. Reduce operation time by 56% and enhance data consistency by 73%. Efficiently summarize evaluations to update complaint records.
Launch Investigation
Initiate investigations with ease using a streamlined workflow. Assign engineers who are notified immediately to begin the process. Include investigation titles and objective statements all complaint records are updated with activity dates and new comments.
Investigate Complaint
Simplify the investigation process with AI support, review AI-determined root causes and recommended next steps. This integration reduces time and enhances the quality of investigations. Engineers maintain final decision authority, concluding investigations with actions such as opening CAPA, proposing MDR reporting, or closing complaints based on the severity and required improvements.
AI Chat with Complaint
Click the robot icon in the bottom right corner or use the quick shortcut (c), ask questions and dive deeper into any complaint. The chat scope includes all complaint information and attached files, and chat history is saved for easy reference.
Close Complaint
Our platform notifies you to review and close complaints, allowing you to add justifications that become part of the complaint record. This process also triggers an auto-generated report to help with future audits, and can also be used for customers' communications.
Audit Reports
Reports and logs are auto-generated to reduce your operation time. Our platform automatically creates comprehensive reports that summarize complaint findings, provide a chronological list of events, and include all complaint comments.
Search Records
Whether you're looking for specific complaints, files, or investigation records, find what you need without the hassle of exact keywords, using natural language. Use the keyboard shortcut (/) or click on the search icon in the top-right header to get started.
Dashboards
Access customizable, role-specific dashboards that ensure each team member has the insights they need. From complaint handlers to senior management, our dashboards provide a clear view of quality performance, real-time updates, and actionable trends.
AI for Patient Safety
Say goodbye to complexity, delays, and mistakes in handling complaints.
Our solutions automates the post market surveillance and complaint handling processes with connected workflows, custom reports and dashboards, and using AI to improve decisions accuracy.